AMTRAK’S PENN STATION NEW YORK UPGRADES

Dear valued NJ TRANSIT customer,

We have been preparing for Amtrak’s summer repair work at Penn Station New York (PSNY) since early May.  I wanted to take a moment to remind all of our customers that July 10th is quickly approaching.  That’s when our summer service changes go into effect to accommodate Amtrak’s much needed upgrades.

If you haven’t done so already, I strongly advise taking some time over the next few days to visit njtransit.com/theupdate to see how these changes will affect your travel pattern.  We’ve been talking a lot about the impact on the Morris & Essex Lines (M&E), but all customers should take a few moments to double check their commutes to see if times or station stops have changed as this will not be a normal summer of commuting.

M&E customers should take note of the Midtown Direct trains being diverted to Hoboken along with the discounted Hoboken fares and cross-honoring options with NY Waterway ferry, PATH and NJ TRANSIT buses in Hoboken to get you to New York City.  In addition to private bus carriers along the M&E, we will be providing morning inbound busing to New York’s Port Authority Bus Terminal (PABT) from Summit, Maplewood, South Orange and Newark Broad Street train stations.  Four early morning Midtown Direct trains will run on the M&E and arrive at PSNY before 7:00 a.m.  Your Hoboken monthly passes and tickets are valid for all of these options, but take note that the busing from Summit, Maplewood, South Orange, Newark Broad Street and the early morning Midtown Direct trains are a.m. peak period only.  You will have to travel via ferry or PATH back to Hoboken for westbound trains or board regularly scheduled bus service at PABT.

As you look through the information and decide what your best option is, it’s a good idea to have two routes in mind.  So if you are planning on taking the train to Hoboken and boarding a ferry, also keep in mind some of the busing options and vice versa.

I know there’s a lot of information out there and a lot of different options to choose from.  Don’t worry.  Our customer service ambassadors will be out in full force on Monday, guiding you through our system.  Don’t let unfamiliarity keep you from your best option.  If at any point during your trip you need assistance, just look for our ambassadors in the bright yellow vests.  They are there to help you!

Here’s a few more tips:

  • Stay informed: Learn what has changed with your commute and identify the best travel options for you. Make use of the maps and handouts that NJ TRANSIT staff will be distributing at stations and terminals that outline new services and fare policies.  Use the MyTix feature on the NJ TRANSIT mobile app to see up-to-the-minute updates.
  • Stay connected: From Twitter and Instagram to Facebook and YouTube, NJ TRANSIT is maintaining a presence on social media to keep you informed of service delays, disruptions and changes. Also, we have a dedicated web site, The Update, where you can download the latest information.
  • Stay ahead: The first few days will be tough for all of us as we navigate through new travel territory. Allow extra travel time.
  • Stay cool: There will be days when the crowds seem larger than before or the delays longer than expected and that will take a toll on tempers and patience. But, if we all stay cool, respect the train crews and don’t let these frustrations take over, everyone will get to where they need to be.

Sincerely,

Steven H. Santoro, Executive Director